Legal Documentation • Effective 1 April 2026
Refund, Cancellation & Force Majeure Policy
Official policy governing refund eligibility, cancellation timelines, non-refundable third-party commitments, Force Majeure events, and dispute resolution for all Gokboru Tech programs.
REFUND, CANCELLATION & FORCE MAJEURE POLICY
T3, 424, Gokboru Tech Private Limited, Tech Zone IV, Greater Noida, Uttar Pradesh, India.
1. INTRODUCTION
Gokboru Tech Private Limited (hereinafter referred to as the "Company", "Gokboru Tech", "we", "us" or "our") is committed to maintaining transparency and fairness in its financial and service-related transactions.
This Refund, Cancellation & Force Majeure Policy ("Policy") governs refund requests, cancellations, deductions, service discontinuations and other circumstances relating to payments made for services offered by the Company.
This Policy applies to all services, programmes and offerings provided by Gokboru Tech, including but not limited to:
- International immersion and educational exposure programmes.
- International and domestic tours, delegations and institutional visits.
- Internship and training programmes.
- Skill development and industrial training programmes.
- Career development and placement assistance services.
- Memberships, workshops, events and other paid services.
- Institutional collaborations and customised programmes.
By registering for a programme, purchasing a service, making a payment or accepting the Company's terms and conditions, the participant, customer or institution ("Participant") acknowledges that they have read and understood this Policy.
2. REFUND ELIGIBILITY
Refund eligibility shall be determined based on the nature of the service, the stage of service delivery, the applicable agreement and the circumstances surrounding the refund request.
A refund may be considered in the following circumstances:
- Cancellation of a programme or service by the Company.
- Inability of the Company to deliver a material part of the contracted service.
- Visa rejection or cancellation by the relevant government authority, subject to the specific programme terms and deductions under this Policy.
- Other exceptional circumstances approved by the Company's authorised management.
- Any other circumstances in which a refund is required under applicable law.
All refund requests shall be subject to verification, review and formal approval by the Company's authorised management or finance department.
Submission of a refund request does not automatically constitute approval or create an unconditional entitlement to a refund.
3. REFUND PROCESSING TIMELINE
The following conditions shall apply:
- Written Approval Requirement: The refund processing timeline shall commence only after the Company has formally approved the refund in writing through its authorised communication channel.
- Request Date Distinction: The date on which a participant submits a refund request shall not be considered the commencement date of the refund processing period.
- Internal Reconciliation: The Company may require additional time for verification of payment records, reconciliation of accounts, confirmation of third-party expenses and completion of internal financial procedures before issuing formal approval.
- Payment Mode: Approved refunds shall be processed through the original payment method or another mutually accepted and legally permissible banking channel.
- Banking Delays: The Company shall not be responsible for additional delays caused by banks, payment gateways, intermediary financial institutions or technical issues beyond its reasonable control, provided the Company has initiated the refund within the applicable period.
- Accurate Details: Participants shall provide accurate bank account and payment details necessary for successful refund processing.
The Company shall make reasonable efforts to process approved refunds earlier wherever operationally and financially feasible.
4. NON-REFUNDABLE EXPENSES AND THIRD-PARTY PAYMENTS
Any amount already utilised, paid, transferred, incurred or irrevocably committed towards the procurement or delivery of services shall be non-refundable, to the extent permitted under applicable law.
This provision includes, but is not limited to, the following expenses:
4.1 Travel and transportation expenses
- Domestic and international flight tickets.
- Airline booking charges and cancellation charges.
- Railway, bus and other transportation tickets.
- Local transportation and transfer arrangements.
- Airport transfers and other travel-related bookings.
4.2 Accommodation and hospitality
- Hotel reservations and accommodation charges.
- Advance payments made to hotels, resorts or accommodation providers.
- Non-refundable accommodation deposits.
- Conference, event and venue booking charges.
- Meals, catering and hospitality arrangements already paid for.
4.3 Visa and documentation expenses
- Visa application and processing fees.
- Embassy and consular charges.
- Immigration and government documentation fees.
- Passport-related facilitation expenses, where applicable.
- Travel insurance and other documentation-related expenses.
- Fees paid to authorised visa agents or third-party service providers.
4.4 Taxes and statutory charges
- GST and other applicable taxes already remitted or legally payable.
- Government levies, statutory charges and regulatory fees.
- Other non-recoverable statutory payments.
Tax amounts shall be treated in accordance with applicable tax laws. Any statutory adjustment, credit note or refund required by law shall be handled accordingly.
4.5 Financial and administrative expenses
- Payment gateway and transaction processing charges.
- Bank transfer and remittance charges.
- Currency conversion and foreign exchange charges.
- Third-party service provider fees.
- Event registration and participation charges.
- Institutional, coordination and administrative expenses already incurred for the participant's services.
4.6 Other committed expenses
Any other expense, advance payment, booking amount, service fee or contractual commitment made by the Company towards programme execution or service delivery shall be treated as non-refundable where it cannot reasonably be recovered or reversed.
Important:
The Company shall not be obligated to refund expenses that have already been paid to third parties and are non-refundable under their respective contractual terms, subject to applicable law.
Where a third-party provider actually refunds an amount to the Company, the treatment of that recovered amount shall be determined in accordance with the applicable participant agreement, programme terms and law.
5. INTERNATIONAL PROGRAMMES AND IMMERSION PROGRAMMES
For international immersion programmes, overseas educational tours, global exposure programmes, international conferences and similar services, the following additional provisions shall apply:
- The programme fee may include airfare, accommodation, visa assistance, insurance, meals, local transportation, event registration, institutional visits, workshops and other services.
- Once the Company has made payments or binding commitments towards these arrangements, the corresponding non-recoverable amounts shall not be refundable.
- If a participant withdraws after the Company has initiated bookings or arrangements, the refund, if approved, shall be calculated after deducting applicable non-recoverable expenses.
- Visa issuance, immigration clearance and entry into another country remain subject to the relevant government and immigration authorities.
- The Company does not guarantee visa approval, immigration clearance or entry permission unless expressly agreed otherwise in writing.
- Any delay, rejection or cancellation by an embassy, consulate, immigration authority, airline, hotel or other independent service provider shall be dealt with under this Policy and the relevant programme agreement.
Visa rejection or cancellation
If a participant's visa is rejected, cancelled or delayed by the relevant government authority:
- The participant must provide documentary evidence of such rejection or cancellation.
- The Company shall assess the refund request based on the services already procured, expenses incurred and amounts recoverable from third parties.
- Visa application fees, embassy charges, agency fees and other non-recoverable expenses shall not be refundable.
- Any eligible balance may be considered for a refund following formal approval.
A visa rejection shall not automatically entitle a participant to a full refund of the entire programme fee.
6. PARTICIPANT CANCELLATION AND WITHDRAWAL
If a participant voluntarily cancels their registration, withdraws from a programme or chooses not to utilise a purchased service, the Company shall assess the request based on the stage of service delivery:
- Before procurement or booking: A refund may be considered after verification and deduction of applicable charges and expenses already incurred.
- After procurement or booking: All non-refundable third-party expenses and contractual commitments shall be deducted.
- After commencement of services: No refund shall ordinarily be payable for services already delivered, utilised or made available to the participant.
- Failure to travel: A participant's decision not to travel, personal inconvenience or inability to attend shall not automatically entitle them to a full refund.
- Incomplete documentation: Failure to submit passports, visa documents, forms or other required documents within the specified deadlines may result in cancellation without refund of non-recoverable expenses.
The Company reserves the right to assess exceptional cases individually, subject to applicable law.
7. COMPANY-INITIATED CANCELLATION OR MODIFICATION
The Company reserves the right to modify, reschedule, postpone or cancel a programme or service due to operational, commercial, logistical, institutional, regulatory or other legitimate circumstances.
Where a programme is cancelled by the Company for reasons within its reasonable control and the contracted services cannot be delivered:
- The Company shall assess the services already delivered and the expenses already incurred or irrevocably committed.
- Non-recoverable third-party expenses and applicable contractual commitments may be deducted, subject to applicable law and the terms agreed with the participant.
- Any refundable balance shall be determined and communicated to the participant.
- An approved refund shall be processed within the timeline specified in Section 3.
Where reasonably practicable, the Company may offer an alternative programme, rescheduled dates, replacement services or credit towards another programme. Any substitution or adjustment shall be subject to participant agreement wherever required by law.
8. FORCE MAJEURE – ACT OF GOD AND EVENTS BEYOND REASONABLE CONTROL
Force Majeure Events shall include, without limitation:
8.1 Acts of God and natural disasters
- Earthquakes, floods, cyclones, hurricanes and storms.
- Tsunamis, landslides, volcanic eruptions and wildfires.
- Extreme weather conditions and natural calamities.
- Epidemics, pandemics and public health emergencies.
- Other natural or environmental disasters.
8.2 War, terrorism and political circumstances
- Declared or undeclared war.
- Acts of war, armed conflicts and military operations.
- Terrorist attacks, threats and security emergencies.
- Civil unrest, riots, rebellions and insurrections.
- Political instability, diplomatic disputes and international sanctions.
- Border closures and restrictions on international movement.
- Hostilities or security threats affecting the destination country.
8.3 Government and regulatory restrictions
- Government orders, prohibitions and restrictions.
- Travel advisories, lockdowns and emergency regulations.
- Visa restrictions and immigration policy changes.
- Suspension or cancellation of permissions, licences or approvals.
- Restrictions imposed by central or state governments or foreign authorities.
- Court orders or regulatory directives preventing programme execution.
8.4 Industrial and service disruptions
- Airline strikes, airport closures and flight suspensions.
- Hotel closures or cancellation of accommodation facilities.
- Transportation disruptions.
- Strikes, labour disputes and industrial action.
- Internet, electricity, communication or infrastructure failures.
- Disruptions involving essential third-party service providers.
8.5 Other unforeseen circumstances
- Cyberattacks and significant cybersecurity incidents.
- Major financial, banking or payment network disruptions.
- International emergencies and diplomatic restrictions.
- Supply chain disruptions and critical shortages.
- Any other extraordinary event that could not reasonably have been prevented, avoided or overcome by the Company.
8.6 Consequences of Force Majeure
In the event of a Force Majeure Event:
- The Company may suspend, postpone, reschedule, modify or cancel the affected programme or service.
- The Company shall not be liable for indirect losses, consequential damages, loss of opportunity, loss of anticipated benefits or personal expenses arising from the Force Majeure Event, to the extent permitted under applicable law.
- The Company shall be entitled to recover or deduct actual non-refundable expenses and contractual commitments already incurred for the affected programme, subject to applicable law.
- Any refundable balance shall be assessed after considering the actual financial position, third-party recoveries and services already delivered.
- The Company may offer alternative dates, replacement services, programme credits or other reasonable arrangements.
- If a refund is approved, it shall be processed in accordance with Section 3.
The occurrence of a Force Majeure Event shall not automatically result in an obligation to provide a full refund where the Company has already incurred non-recoverable expenses. The Company shall make reasonable efforts to mitigate the effects of such events and minimise financial loss to affected participants.
9. MISCONDUCT, INDISCIPLINE AND POLICY VIOLATIONS
The Company reserves the right to suspend or terminate a participant's access to a programme or service in cases involving:
- Misconduct, harassment or abusive behaviour.
- Violation of applicable laws or regulations.
- Disobedience of reasonable safety instructions.
- Damage to hotel, institutional, transportation or event property.
- Violation of hotel, airline, institutional or event policies.
- Submission of false, misleading or fraudulent documents.
- Behaviour that threatens the safety, security or reputation of the Company, its employees, partners or other participants.
In such cases, the Company may terminate participation without refund for services already delivered, utilised or committed, subject to applicable law. The Company may also recover additional losses or damages where legally justified.
10. REFUND REQUEST PROCEDURE
Participants seeking a refund must submit a written request through the Company's official communication channels. The request should include:
- Full name of the participant.
- Registration ID or application number.
- Programme or service name.
- Payment transaction ID or payment receipt.
- Date and amount of payment.
- Reason for requesting a refund.
- Supporting documents, wherever applicable.
- Bank account details, if requested for processing.
The Company's finance and authorised management teams shall verify the request and communicate the decision through an official communication channel. The Company reserves the right to request additional documentation where necessary.
11. REFUND APPROVAL AND FINANCIAL RECONCILIATION
All refund requests shall undergo an internal review process. The Company shall have the right to:
- Verify the original payment and registration records.
- Confirm services already provided or procured.
- Verify third-party expenses and non-refundable commitments.
- Reconcile applicable taxes, transaction charges and statutory liabilities.
- Determine the eligible refundable amount.
- Approve, partially approve or reject a refund request based on the applicable agreement, this Policy and law.
A refund shall be considered formally approved only when an authorised representative of the Company communicates the approval in writing. The finance department shall maintain appropriate records of refund approvals, deductions and payment transactions.
12. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law:
- The Company shall not be responsible for losses caused by independent third-party service providers, including airlines, hotels, embassies, immigration authorities, transport operators and event organisers, except to the extent such liability arises from the Company's own breach or negligence.
- The Company shall not be liable for indirect, incidental, special or consequential losses, including loss of income, employment opportunities, anticipated benefits or personal expenditure.
- The Company's contractual liability shall be subject to the nature of the service, the applicable agreement and mandatory statutory provisions.
- Nothing in this Policy shall exclude liability that cannot legally be excluded under applicable law, including liability arising from fraud or wilful misconduct where established.
13. NO AUTOMATIC ENTITLEMENT TO FULL REFUND
Payment of a programme fee or service charge shall not automatically create an unconditional right to receive a full refund.
The refund amount, if any, shall be determined after considering:
- The stage of service delivery.
- Services already provided or made available.
- Actual third-party payments and commitments.
- Non-recoverable booking and cancellation charges.
- Applicable taxes and statutory liabilities.
- The participant's contractual obligations.
- Applicable consumer protection and other statutory requirements.
The Company shall not make arbitrary or unsupported deductions and shall comply with mandatory refund obligations under applicable law.
14. AMENDMENT AND MODIFICATION OF POLICY
Gokboru Tech Private Limited reserves the right to amend, modify, update or replace this Policy from time to time in response to changes in business operations, service offerings, applicable laws, regulatory requirements or other legitimate circumstances.
The updated Policy shall be published on the Company's official website. The version applicable to a participant shall ordinarily be the version accepted at the time of registration or payment, unless a subsequent modification is legally required or otherwise validly agreed with the participant. No amendment shall retrospectively take away rights or refund entitlements that have already accrued under an existing agreement or applicable law.
15. GOVERNING LAW AND JURISDICTION
This Policy shall be governed by and interpreted in accordance with the laws of India. Any dispute arising out of or relating to this Policy shall be addressed through good-faith discussions between the parties.
16. SEVERABILITY
If any provision of this Policy is declared invalid, unlawful or unenforceable by a competent court or authority, such provision shall be severed or modified to the minimum extent necessary. The remaining provisions shall continue to remain valid and enforceable to the extent permitted under applicable law.
17. CONTACT AND CUSTOMER SUPPORT
For refund-related queries, clarifications or assistance, participants may contact the Company through the following official channels: